Services provided by public utilities to the public are commonly termed as utilities. These services include provision of water, gas and garbage collection. Due to the necessity of these services offered by such companies, most governments put regulations on the amount of charges to be paid by consumers. This protects the public from extortion and makes sure that they can afford such vital services. Due to the large number of consumers that the companies have to provide services to, the process of billing can be tedious and complicated. Therefore, the introduction of utility bill software was a welcome advancement. The objective of automated system is to ensure that a proper track of consumption of the products or services is maintained. These companies are expected to provide clean water, gas and energy while protecting their revenue source.
A feature of such a system is that it is possible to establish an audit trail that shows the movement of funds and payments into the company. Corruption cases have been reduced due to this and accounts that are in debt can be easily identified. Another feature is the possibility of communicating directly to the consumers through emails. Consumers are alerted and given notices on payment dates and other important information.
The move form manual system to an automated system can have positive effects on the company and even the customers. On the side of the customers, they can access their accounts any time of the day and get crucial information whereas for the company their management of consumer accounts is greatly improved.
Companies which have adopted this system are much more efficient in their bills distribution. These companies are able to have electronic billing whereby the bills are sent to the consumers through their emails. Postage costs that used to be incurred before to send bills via post have been eliminated.
Automated billing system has made handling of meter changes manageable by the utility companies. Some of the customers may change their residential households from time to time thereby prompting the change in meter numbers. Using an automated system allows the utility company to integrate the new and old meter bills into one bill.
In this way, the repetitive tasks can be automated. The workers are able to concentrate on other issues in the company. The company also saves money because most of the activities will be carried out by the software, hence fewer employees.
Companies which have installed automated billing systems have reaped the benefits of reduced negative lawsuits. Due to the elimination of manual meter reading in their firms, the number of injuries and accidents reported by their employees reduce significantly. Even the lawsuits from hostile home owners who deter entry into their homes and term it trespass are avoided.
It is clear that adoption of a utility billing software can benefit the firm and the consumers. Consumers benefit from timely services and constant access to their accounts while the company benefits from reduced operation costs.
A feature of such a system is that it is possible to establish an audit trail that shows the movement of funds and payments into the company. Corruption cases have been reduced due to this and accounts that are in debt can be easily identified. Another feature is the possibility of communicating directly to the consumers through emails. Consumers are alerted and given notices on payment dates and other important information.
The move form manual system to an automated system can have positive effects on the company and even the customers. On the side of the customers, they can access their accounts any time of the day and get crucial information whereas for the company their management of consumer accounts is greatly improved.
Companies which have adopted this system are much more efficient in their bills distribution. These companies are able to have electronic billing whereby the bills are sent to the consumers through their emails. Postage costs that used to be incurred before to send bills via post have been eliminated.
Automated billing system has made handling of meter changes manageable by the utility companies. Some of the customers may change their residential households from time to time thereby prompting the change in meter numbers. Using an automated system allows the utility company to integrate the new and old meter bills into one bill.
In this way, the repetitive tasks can be automated. The workers are able to concentrate on other issues in the company. The company also saves money because most of the activities will be carried out by the software, hence fewer employees.
Companies which have installed automated billing systems have reaped the benefits of reduced negative lawsuits. Due to the elimination of manual meter reading in their firms, the number of injuries and accidents reported by their employees reduce significantly. Even the lawsuits from hostile home owners who deter entry into their homes and term it trespass are avoided.
It is clear that adoption of a utility billing software can benefit the firm and the consumers. Consumers benefit from timely services and constant access to their accounts while the company benefits from reduced operation costs.
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